Statistics on chatbot marketing software#
Statistics on chatbot marketing free#

The healthcare and banking industries are one of the largest in the world and enough support is needed to ensure customer satisfaction. This is because of the large volumes of interactions they have. The healthcare and banking industries have benefited from the use of chatbot technology. Chatbots are set to handle 80% of healthcare and banking queries. Only a few people have had negative experiences with the use of chatbots – this shows great market acceptance. Therefore, it is estimated that in 2022, chatbots will be used by 70% of industries.Ĩ7.2% of consumers have neutral or positive experiences with chatbots. In 2019, there was a prediction that 16% of the global interaction will be through AI and machine learning, e.g. In 2022, it is estimated that more than 71% of industries will use chatbots. Therefore, you can easily lose out a customer to your competitors. The fast-paced world has made many consumers impatient. This helps to reduce the time used while waiting for an agent to get back to you to answer your query. Many business owners use chatbots for better customer service.Ħ8% of consumers like using chatbots to get answers quickly.

Chatbots are growing rapidly as a communication channel for businesses.Ĭhatbot usage has been increasing over time.

The global chatbot marketing revenue reached 83.4 million in 2021.Ĭhatbot Industry Usage Statistics 1.

Like 41% of business chatbots are used for sale purposes.

Some people would prefer waiting for an agent to using a chatbot.

Chatbot eCommerce transactions are set to amount to $112 billion by 2023.

People enjoy using chatbots as they offer 24/7 support.

Facebook has over 300,000 active chatbots.

Chatbots generate 35-40% response rates.

In 2022, it is estimated that 70% of white-collar workers will interact with chatbots.

Chatbots are growing rapidly as a communication channel for businesses.

Chatbots handle about 80% of healthcare and banking queries.

Statistics on chatbot marketing free#

And a ton more from Customers.ai’s statistics vaultįeel free to share this Customers.Top industries benefitting from marketing with chatbots.What other critical-to-know chatbot marketing statistics and trends are in the Customers.ai knowledge vault? In this mega massive chatbot marketing statistics infographic of my dreams, Customers.ai has included chatbot stats and trends including: Customers.ai chatbots are used on websites and mobile apps in every industry, for marketing, sales and customer service.Ĭhatbots are expected to save businesses $8 billion within the next 5 years!Ĭonsidering there only 300,000 Facebook Messenger bots, that means only 1-2% of the 30 million businesses around the world are using chatbots!

Statistics on chatbot marketing software#

Chatbots like the ones built with Customers.ai are software that interact with people in a chat interface. Case in point, Facebook Messenger marketing, Facebook’s Instagram-WhatsApp-Messenger integration, and all the messages-centric news out of F8 2019.īut chat marketing is bigger than Facebook. Mark Zuckerberg, Facebook CEO, has even pivoted the Facebook empire’s future around private messaging. On Facebook Messenger, more than 8 billion messages are sent around the world daily and Customers.ai‘s Facebook Messenger marketing platform is responsible for millions of messages around the world every day!Ĭonnect the dots and the Customers.ai data won’t be a marketing news flash:Ĭhatbot marketing is the BIGGEST growth opportunity of the next few years. Since 2014, we’re using chat apps more than social networking apps.

How many chat messages have you sent today?